Effective Date: 01 August 2024
Chaitanya Mahaprabhu Naam Hatt Shri Jagannath Mandir Sewa Trust (“we,” “our,” “us”) is committed to delivering products purchased through our website safely, securely, and in a timely manner. This Shipping & Delivery Policy outlines how your orders will be processed, shipped, and delivered.
1. Order Processing
Orders are typically processed within 2–5 working days after confirmation of payment through our payment gateway.
During festivals, special events, or unforeseen circumstances, processing times may be extended.
Once your order is processed and dispatched, you will receive a confirmation email or SMS with tracking details.
2. Shipping Timelines
Domestic Orders (India): Delivery usually takes 5–10 working days after dispatch.
International Orders: Delivery timelines vary by country and may take 10–21 working days. Customs and import regulations may affect delivery.
Please note that delivery dates are estimated and may vary due to factors beyond our control, such as courier delays or natural events.
3. Shipping Charges
Shipping charges are calculated at checkout based on product weight, dimensions, and destination.
Additional packaging charges may apply for fragile items or prasad to ensure safe delivery.
Free shipping may be offered for selected products or during promotional campaigns.
4. Delivery Locations
We ship across India through trusted courier partners.
International shipping is available to selected countries. Customs duties, import taxes, and other charges are the responsibility of the recipient.
5. Prasad and Perishable Items
Perishable items, including prasad, are shipped only on specific days to maintain freshness.
These items are non-returnable and non-refundable once dispatched.
6. Order Tracking
After dispatch, you will receive a tracking ID to monitor the status of your shipment.
Tracking updates depend on the courier service and may take 24–48 hours to appear.
7. Damaged, Defective, or Missing Items
If your order is damaged, defective, or incomplete, please notify us within 3 days of delivery with clear photographs and order details.
Upon verification, we will arrange a replacement or refund according to our Cancellation & Refund Policy.
8. Non-Delivery & Incorrect Address
Orders returned due to incorrect address, unavailability, or refusal to accept delivery will be considered undeliverable.
Re-shipment may be arranged at the customer’s expense.
The Trust is not responsible for delays caused by courier partners, natural events, or circumstances beyond our control.
9. Payment Gateway Integration
All orders must be paid in full through our secure payment gateway before processing.
Payment confirmation is required for order processing and dispatch.
The Trust does not store full payment card details; all payment information is securely handled by the payment gateway provider.
10. Contact Us
For any shipping-related inquiries, please contact:
Chaitanya Mahaprabhu Naam Hatt Shri Jagannath Mandir Sewa Trust
Hathibadkala Vijaypur New Village, Anarwala Post Gadhi Cantt, Dehradun, Uttarakhand, India
Email: info@naamhatttrust.com
Phone: 7060077424